Order requirements & FAQ’s
What is the turnaround time?
All orders will take 3 to 4 weeks to complete. Orders will not be placed until the deposit is paid. Orders may finish sooner and you will be notified on order progress. Turnaround time is affected by order date and size. We recommend that you order at least six weeks before you need your items, at peak ordering times orders can take up to the maximum of 6 weeks for delivery.
How much do I have to pay up front?
50% deposit is required at the time of your order
50% balance is required once the goods are ready to be shipped. *Please note that there will be a 10% penalty added to your final invoice for orders that aren't paid within 10 days of ready to ship date.
Will I see my uniform before production?
You will be provided a physical image of your uniform before production is completed as well as a test print to confirm colors and design.
What about errors to uniforms?
Impano Sports Apparel LLC. will not be held responsible for size or spelling errors of last names on uniforms. If a re-order is necessary in this case we will provide a new garment at a discounted price. We will copy and paste the last names from a spreadsheet that we will provide you to take names and sizes.
If Impano Sports Apparel LLC. makes a mistake we will replace the items ordered at no cost to the customer.
Can you do special colors?
Yes, if you have a color requirement please provide the pantone number or CMYK mix codes.
Do you offer any additional discounts?
If you order 50 or more uniforms we do provide special pricing or consider a package offer that includes multiple items. We also offer free shipping on uniform orders over 100.
Can I order just jerseys?
Yes, please refer to product pages for pricing.
Can I add uniforms after my uniforms are delivered?
This is not a problem just keep in mind that the additional orders will have a production time similar to your first order. If you need to add less than the minimum of 12 uniforms the prices will increase for a small order run. Price increases will be as follows for all sports.
1 to 5 uniforms the cost will be $90 per uniform
6 to 11 uniforms the cost will be $75 per uniform
Can I order samples?
Yes, One full uniform sample is $150 and will take 2 to 4 weeks for production. (Price includes shipping) Sample availability will depend on current production for bulk orders.